Get advice

There are 3 ways you can get advice from us:

03444 111 306
At our office

See our Get advice page for more details and our Contact us page to see our opening hours and office locations.


Big Energy Saving Week
20 – 25 Jan 2020

We will be in Broad Street Mall on  Wednesday 22 Jan from 9.30am to 4pm to help you understand how you could reduce the cost of your gas and electricity bills. Our expert advisers will be on hand to talk you through bills, grants, discounts, energy efficiency measures. We will have bags of free information for you to take away. Pop in for a chat and see what you could save.

We will also be holding sessions in local community hubs or libraries during the week. See our events page for more details.


Project to tackle energy poverty in nine EU countries underway

 As many as 50 million people in the EU are unable to warm or cool their homes adequately, which has effects on their health and well-being. As a partial response to this enormous problem, the Solutions to Tackle Energy Poverty (STEP) project is now underway to help consumers at risk of energy poverty.  

Consumer organisations in nine EU countries are teaming up with existing local frontline worker organisations (associations which provide advice to vulnerable people) to help consumers who are struggling to pay their energy bills with Citizens Advice Reading leading the delivery in the UK.

Support us

We welcome any support you are able to give to our service. You can help by donating, by volunteering, or simply by recommending us.

Please click here to find out how you can help.

We welcome donations