Get advice

There are 3 ways you can get advice from us:

03444 111 306
At our office

See our Get advice page for more details and our Contact us page to see our opening hours and office locations.

Support us

We welcome any support you are able to give to our service. You can help by donating, by volunteering, or simply by recommending us.

Please click here to find out how you can help.

We welcome donations


Closed from 5 to 9 December 2016

Our offices will be closed for drop-in from Monday 5 to Friday 9 December 2016 as our advisers have to undertake some mandatory training. If you have an appointment during this time, please ring the bell. You can still get advice by phone on 03444 111 306 or online at We will be open again as usual on Monday 12 December.

Warm Home Discount

A number of electricity suppliers have opened applications for the Warm Home Discount Scheme for Winter 2016/7.

You may be able to get £140 off your electricity bill under the Warm Home Discount if you're either getting the guarantee credit part of Pension Credit or you're on a low income. Check with your supplier to see if they offer the discount or contact us to find out more. To arrange an appointment with an energy adviser phone on 0118 952 3022 or email