See our Get advice page for more details and our Contact us page to see our opening hours and office locations.
Project to tackle energy poverty in nine EU countries underway
As many as 50 million people in the EU are unable to warm or cool their homes adequately, which has effects on their health and well-being. As a partial response to this enormous problem, the Solutions to Tackle Energy Poverty (STEP) project is now underway to help consumers at risk of energy poverty.
Consumer organisations in nine EU countries are teaming up with existing local frontline worker organisations (associations which provide advice to vulnerable people) to help consumers who are struggling to pay their energy bills with Citizens Advice Reading leading the delivery in the UK.
Help to claim service
Find out how we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.
Visit us (Minster Street, RG1 2JB): Monday 10am to 12.30pm and 1pm to 4pm, Tuesday 10am to 12.30pm and Wednesday 1pm to 4pm.
Call: Freephone 0800 144 8 444
We welcome any support you are able to give to our service. You can help by donating, by volunteering, or simply by recommending us.