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See our Get advice page for more details and our Contact us page to see our opening hours and office locations.

News

Project to tackle energy poverty in nine EU countries underway

 As many as 50 million people in the EU are unable to warm or cool their homes adequately, which has effects on their health and well-being. As a partial response to this enormous problem, the Solutions to Tackle Energy Poverty (STEP) project is now underway to help consumers at risk of energy poverty.  

Consumer organisations in nine EU countries are teaming up with existing local frontline worker organisations (associations which provide advice to vulnerable people) to help consumers who are struggling to pay their energy bills with Citizens Advice Reading leading the delivery in the UK.

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Find out how we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

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