Get advice

There are 3 ways you can get advice from us:

03444 111 306
At our office

See our Get advice page for more details and our Contact us page to see our opening hours and office locations.



Following the latest government advice – which includes social distancing measures – we have taken the decision to close our office to the public with effect from Tuesday 17 March 2020 until further notice. Advice is available online at or by telephone 03444 111 306.

We’re looking for volunteers

We are currently recruiting for a Treasurer, Macmillan Support, and a Content Writer. Check out our current volunteering opportunities for more details.

Project to tackle energy poverty in nine EU countries underway

 As many as 50 million people in the EU are unable to warm or cool their homes adequately, which has effects on their health and well-being. As a partial response to this enormous problem, the Solutions to Tackle Energy Poverty (STEP) project is now underway to help consumers at risk of energy poverty.  

Consumer organisations in nine EU countries are teaming up with existing local frontline worker organisations (associations which provide advice to vulnerable people) to help consumers who are struggling to pay their energy bills with Citizens Advice Reading leading the delivery in the UK.

Support us

We welcome any support you are able to give to our service. You can help by donating, by volunteering, or simply by recommending us.

Please click here to find out how you can help.

We welcome donations