FAQ

Where can I get…?


general advice

Citizens Advice public site: Comprehensive advice on many subjects, provided by the national Citizens Advice service.

Citizens Advice Consumer Service: Advice on consumer issues managed by the Citizens Advice service.

TVlicensing.co.uk Information on the different ways to pay for your TV Licence and the concessions available.


advice on employment

advice on family and relationships

Berkshire Women’s Aid: Support and advice to victims of domestic violence against women and children.

Berkshire Family Mediation: A service for separating or already separated couples to help to reach agreement on practical arrangements for the future. Issues covered include children, finance and property matters.

contact details for local solicitors

Download our leaflet of local solicitors, the areas they specialise in and details of any fees they charge.


help to manage my debts

National Debtline: Free internet and phone advice about debt.

Payplan: Free debt advice and support over the internet or phone. This service is suitable for people who are able to make regular payments towards their debts. If you prefer face to face advice and support, or if you are unable to make payments please contact Reading CAB.

Step Change Debt Charity (formally Consumer Credit Counselling Service): Free debt advice and support over the internet or phone. This service is suitable for people who are able to make regular payments towards their debts. If you prefer face to face advice and support, or if you are unable to make payments please contact Reading CAB.

Business Debtline: Free confidential debt advice for small businesses.


help with budgeting

Money Advice Service: a charity formed in 1991 to increase the quality and availability of free, independent money advice to people with debt problems.

Personal Finance Education Group: pfeg is the UK’s leading financial education charity. We provide resources and lesson plans, help and advice to anyone teaching children and young people about money.

Money Saving Expert: Tips on financial management and how to save money on a wide range of financial products.


advice on an immigration problem

The Immigration Advice Service: Immigration advice. This service may not be free.

UK Border Agency: Information about immigration and visas from the Home Office.


contact details for local and national government

Reading Borough Council: Information and help on a number of local services and benefits, for Reading residents.

West Berkshire Council: Information and help on a number of local services and benefits, for residents residing to the west of Reading but outside Reading Borough.

Wokingham Borough Council: Information and help on a number of local services and benefits, for residents residing to the east of Reading but outside Reading Borough.

www.gov.uk: UK government website which has a wealth of information, including benefits and pensions.


advice on my energy supplier

Energy Saving Trust have lots of information about how to save energy around the home and what to do if you are struggling to pay your bills.

Go Energy Shopping  helps you find the best deal for your gas and electricity.

The Energy Grants Calculator lets you find out what help might be available for you.


 

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