How we can help

Our service is free, confidential and open to everyone in the community. Our volunteers are trained to advise on virtually any issue, including:

  • welfare benefits
  • money and credit problems
  • employment
  • consumer rights
  • utilities
  • housing
  • neighbourhood disputes
  • education and healthcare
  • immigration and residency queries
  • human rights
  • family and personal issues.

Access to advice is available in the following ways:
Adviceline: Freephone 0808 278 7819
Textphone: 0800 144 88 84

For help claiming Universal Credit

UC Helpline: 0800 144 8 444
Textphone: 18001 0800 144 844


We’re recruiting for 2 paid roles

The closing dates for both roles have been extended to 9am 3 December 2021, interview dates t.b.c.

Advice Session Supervisor

We are recruiting a full time Advice Session Supervisor. See the advert for further details about the role and how to apply.

Macmillan Caseworker

We are recruiting a caseworker to work with our Macmillan benefits team. See the advert for further details about the role and how to apply.


We are incredibly pleased to share the news that Macmillan, Thames Water and The Henry Smith Charity have all agreed to continue to fund our projects with them. This means we can continue to support more of our local community, who need help to find a way forward with their problems.

Thankyou to our funders for their ongoing confidence in and support for Citizens Advice Reading.

Help our local charity

We are a local charity and welcome any support you are able to give us. You can help by donating, by volunteering, or simply by recommending us.

Find out how you can help.

Become a Friend

You can also support us by becoming a Friend of Citizens Advice Reading and joining a fun group of people wanting to give something back to their community. The Friends organise events, quizzes, raffles, bake sales, you name it and have a lot of fun along the way! You can get involved as much or as little as you want. If you are on Facebook, add yourself to the group. If not, you can email the Friends at to find out what’s going on.