How we can help

Our service is free, confidential and open to everyone in the community. Our volunteers are trained to advise on virtually any issue, including:

  • welfare benefits
  • money and credit problems
  • employment
  • consumer rights
  • utilities
  • housing
  • neighbourhood disputes
  • education and healthcare
  • immigration and residency queries
  • human rights
  • family and personal issues.

Access to advice is available in the following ways:
Adviceline: Freephone 0808 278 7819
Textphone: 0800 144 88 84

For help claiming Universal Credit

UC Helpline: 0800 144 8 444
Textphone: 18001 0800 144 844


AGM 2021

Citizens Advice Reading will hold its Annual General Meeting (AGM) for 2021 on Thursday 21 October 2021 at 5pm virtually via Google Meet.

Members of the public wishing to attend the meeting should contact the Chair, Marie French, at and dial-in details will be sent.

A special resolution has been proposed to make changes to the Articles of Association, particularly to include Citizens Advice’s commitment to Equality, Diversity and Inclusion and to bring the Articles in line with the current virtual ways of working.

The meeting is open to the public but only Members of Citizens Advice Reading may vote. Members may appoint a proxy if they are unable to attend themselves. If you wish to become a Member of Citizens Advice Reading you can find out more here.


We are incredibly pleased to share the news that Macmillan, Thames Water and The Henry Smith Charity have all agreed to continue to fund our projects with them. This means we can continue to support more of our local community, who need help to find a way forward with their problems.

Thankyou to our funders for their ongoing confidence in and support for Citizens Advice Reading.

Help our local charity

We are a local charity and welcome any support you are able to give us. You can help by donating, by volunteering, or simply by recommending us.

Find out how you can help.

Become a Friend

You can also support us by becoming a Friend of Citizens Advice Reading and joining a fun group of people wanting to give something back to their community. The Friends organise events, quizzes, raffles, bake sales, you name it and have a lot of fun along the way! You can get involved as much or as little as you want. If you are on Facebook, add yourself to the group. If not, you can email the Friends at to find out what’s going on.