How we can help

Our service is free, confidential and open to everyone in the community. Our volunteers are trained to advise on virtually any issue, including:

  • welfare benefits
  • money and credit problems
  • employment
  • consumer rights
  • utilities
  • housing
  • neighbourhood disputes
  • education and healthcare
  • immigration and residency queries
  • human rights
  • family and personal issues.

Access to advice is available in the following ways:
Adviceline: Freephone 0808 278 7819
Textphone: 0800 144 88 84

For help claiming Universal Credit

UC Helpline: 0800 144 8 444
Textphone: 18001 0800 144 844


Scam Awareness 2022

Be #ScamAware

We’re all worried about money.
Don’t let scammers take yours.

Scams are on the increase, they can affect anyone, at any age, from any background, and can happen online, in person or on the phone. Lots of us are facing higher bills and worrying about money, and scammers are trying to take advantage of this.

You can find out how to spot scams, report them and get help on the Citizens Advice public site, and read more about scams on our Research and campaigns page.

If you or someone you know has been scammed:
Call Citizens Advice consumer service on 0808 223 1133 for support.
Report it to Action Fraud on 0300 123 2040.


Український консультативний центр міста Редінг
Украинский консультационный центр города Рединг

The Reading Ukrainian Advice Centre is on the third floor of Reading Central Library, providing advice, support and information to Ukrainian nationals arriving in the UK.

Useful information for people arriving from Ukraine can also be found on Reading Borough Council’s website.

Help our local charity

We are a local charity and welcome any support you are able to give us. You can help by donating, by volunteering, or simply by recommending us.

Find out how you can help.

Become a Friend

You can also support us by becoming a Friend of Citizens Advice Reading and joining a fun group of people wanting to give something back to their community. The Friends organise events, quizzes, raffles, bake sales, you name it and have a lot of fun along the way! You can get involved as much or as little as you want. If you are on Facebook, add yourself to the group. If not, you can email the Friends at to find out what’s going on.

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