How we can help

Our service is free, confidential and open to everyone in the community. Our volunteers are trained to advise on virtually any issue, including:

  • welfare benefits
  • money and credit problems
  • employment
  • consumer rights
  • energy
  • housing
  • neighbourhood disputes
  • education and healthcare
  • immigration and residency queries
  • human rights
  • family and personal issues.

Access to advice is available in the following ways:
Phone: 0300 330 2182 or 0800 144 88 48
Textphone: 0800 144 88 84

For help claiming Universal Credit

Phone: 0800 144 8 444
Textphone: 18001 0800 144 844


Green Homes Grant

Homeowners and landlords in England can apply for a voucher of up to £10,000 towards the cost of installing energy efficiency improvements to homes. Find out more

But be wary of any unexpected calls, texts or social media adverts about the scheme’s vouchers – they may be scams.

We’ve heard about homeowners getting scam calls, texts and emails telling them they were eligible for the grants before their details were known. Others were asked to supply their personal information. If you know of a scam, report it.

Support us

We welcome any support you are able to give to our service. You can help by donating, by volunteering, or simply by recommending us.

Please click here to find out how you can help.

We welcome donations