About us

Citizens Advice Reading

Citizens Advice Reading
Minster Street, Reading, RG1 2JB

Citizens Advice Reading is an independent, voluntary organisation and are a registered charity (No.1042542). We have been assisting local people with their problems since 1939. Our services are free, independent, confidential and impartial.

We provide comprehensive generalist advice to help people with a wide range of problems including benefits, employment, debt and money, utilities, consumer, relationships, housing, discrimination, law and rights, healthcare and education.

 Working in partnership, we also provide:

  • a welfare benefits and debt advice service to cancer patients who are receiving treatment and their families
  • a general telephone advice service for those affected by cancer but who are no longer in treatment
  • the national project lead for Solutions to Tackle Energy Poverty (STEP)

The quality of our advice is ensured by the national Citizens Advice service, which is a separate charity. We work closely with a number of other organisations to whom we may refer or signpost clients if necessary in order to secure the specialist support that they might need.

As well as providing advice to individual clients to help them with their problems, we also carry out campaign work to lobby for changes in policies and services. Much of this work is done in association with the national Citizens Advice service. Our campaign successes improve the lives of many people who may never have used the services of Citizens Advice. To find out more about our campaigning work click here.

To operate, we depend on support. We receive grants from the local council and donations from sources. To maintain our service, continuous funding is always required. You can find out more about how you could help on the Get involved page and about our partners here. Our service is staffed and supported by the efforts of a small number of paid staff and approximately 50 volunteers. If you are interested in becoming one of our team, the get involved page will provide you with more information.


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