We’re working in a new way
Despite the change in restrictions, to lower the risk to staff, volunteers and the people who come to us, our face to face services are still closed at the moment. You can still get advice by phone and online.
Adviceline: Freephone 0808 278 7819
Textphone: 0800 144 88 84
Consumer helpline: 0808 223 11 33
Debt helpline: 0800 240 4420
For help claiming Universal Credit
UC Helpline: 0800 144 8 444
Textphone: 18001 0800 144 8 444
You can phone us during our opening hours. We are now part of the Adviceline group. This means that more of your calls will be answered and you will find it easier to access telephone advice.
We will normally spend about 10 minutes finding out about your problem and planning how we can help you. We are often able to help by sending you a leaflet or details of other organisations that deal specifically with the type of issue that you have, or by directing you to online advice.
If the situation is urgent or very complex we may arrange for a caseworker to call you back. Please remember to have any relevant paperwork asked for by our assessor.
You can find comprehensive online advice provided by the national Citizens Advice service. If you have looked at our online advice and still need more help, then please phone us.