Get advice

We’re working in a new way

Despite the change in restrictions, to lower the risk to staff, volunteers and the people who come to us, our face to face services are still closed at the moment. You can still get advice by phone and online.

General advice

Adviceline: Freephone 0808 278 7819

Textphone: 0800 144 88 84

Consumer helpline: 0808 223 11 33

Debt helpline: 0800 240 4420

For help claiming Universal Credit

UC Helpline: 0800 144 8 444

Textphone: 18001 0800 144 8 444

You can phone us during our opening hours. We are now part of the Adviceline group. This means that more of your calls will be answered and you will find it easier to access telephone advice.

We will normally spend about 10 minutes finding out about your problem and planning how we can help you. We are often able to help by sending you a leaflet or details of other organisations that deal specifically with the type of issue that you have, or by directing you to online advice.

heritageblue_phone_on_hookIf the situation is urgent or very complex we may arrange for a caseworker to call you back. Please remember to have any relevant paperwork asked for by our assessor.


Online advice:

You can find comprehensiveheritageblue_mouse online advice provided by the national Citizens Advice service. If you have looked at our online advice and still need more help, then please phone us.



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