Training services

16 March 2020

Regretfully we have decided to suspend our open courses due to Coronavirus concerns. If you would like to be notified of future courses please email us at to be added to our mailing list.

About our training

As a trusted and established training service, we have been offering courses to a wide range of organisations for over ten years both at our training facility in Reading and at clients’ own locations.

Our courses cover a number of different subjects and soft skills aimed specifically at:

  • front line workers who provide information and advice to clients
  • managers from all organisations who want to develop their skills in managing their staff more effectively.

About our courses

We offer an open Course programme all year round as well as Tailored / In house courses for individual organisations. See Our courses for details.

All our training includes case studies, exercises and, where appropriate, online tools using laptops. We provide take away materials for each course to support ongoing learning.

A full day course runs from 10am to 4pm and a half day course runs from 10am to 1pm.

Contact our training team to discuss your requirements.


Course programme Mar-Apr 2020 v2

Course brochure 2020

About our trainers

We are a professional team of trainers who have had many years of direct experience of working both in the advice sector and in Human Resource Management.

We have worked and trained in both charity and commercial organisations and are committed to providing up to date, relevant and practical training.

What people say about our training

“Excellent training. A good grounding in the subject, good pace and useful materials to take away. ”

“Really fulfilled my expectations. Filled in a lot of blank spaces and had some fun along the way.”

“Really enjoyed the training and found it very informative. Felt very comfortable asking the trainer questions and was super impressed with her extensive knowledge of all subjects.”


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