Our courses

Open courses March – April 2020

16 March 2020

Regretfully we have decided to suspend our open courses due to Coronavirus concerns. If you would like to be notified of future courses please email us at training.services@citizensadvicereading.org to be added to our mailing list.


Tailored / In house courses

In addition to the open Course programme we also offer tailored courses to suit your organisation and to suit your staff. If you have a group of staff you would like to train we can run these courses at your location or in our training facility.

Our courses are planned and discussed with you to ensure they meet your requirements. We rarely run exactly the same course twice.

You can choose a course we already offer in our open Course programme or you can choose elements from our Full list of courses, tailored to your specific requirements. To find out more see How to book / get in touch.

Examples of tailored courses we have run:
  • A one day course giving an overview of benefits in the morning and then covering universal credit in more detail in the afternoon.
  • A two hour session at a team meeting on the changes to the state retirement pension.
  • Five all day sessions preparing volunteers to provide information and signposting at a drop in centre, covering a mix of soft skills (e.g. interviewing clients and using websites) as well as providing an overview of benefits and housing.

Full list of courses

We run these courses at various times throughout the year, or elements of them can be put together to create a course to suit your own requirements. Please see our Course brochure 2020 for details of course content.

Training for frontline workers

Welfare benefits

Introduction to benefits
Introduction to universal credit
Introduction to sickness and disability benefits
Effective form filling: ESA and PIP
Benefits and coming to UK
Introduction to benefit appeals and tribunals
Benefits for older people


Helping clients to manage money
Small money claims in the county court


Housing rights and homelessness

Frontline skills

Handling difficult client situations

Management skills

Managing staff

Managing volunteers
Managing staff - an essential guide to employment law


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